There are two reformatting method depending on the
issue.
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v When you have issue with some services such as SMS.
ü Ensure handset is fully charged
ü Dial *#7370#
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v When the Operating System is corrupt
ü Ensure that handset is fully charged
ü Hold “green button”, “3” and * simultaneously
ü Then press the “ON” button (Don’t leave any of the 4 buttons)
ü Formatting is displayed
ü Hold down the 4 buttons until formatting is completed.
ü Handset now formatted like from factory.
NOTE: You may need the
assistance of one more person for the Hard Reformatting.
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